I had to get quite a bit of work done on my car a month or so back. They didn't yank me around at all, got the parts in quickly, and finished the work fast and without any issues since. I also did some homework - quoting parts and labor costs from friends back home - and the total cost was right about what I estimated. With the quality work done, it was definitely worth it.
Great customer service. Scott shaw will go above and beyond your expectations.
Well they are nice people, but they are over priced, and when you and your family have alot of work done there and spent alot of money on the cars, they will still charge you a big fee just to look at it even if they couldn't fix the 1st,2nd,3rd time or they say they took this apart and had to put it back together, some things just don't add up or make sense. Been going there for about 1 yr, not going back.
And to top it off, they send me hand-written thank-you cards every now and then (coupons, too). Honestly, I couldn't imagine taking my car anywhere else.
Update: I got more work done - dropped off my car and walked, to pick up after work. Due to a mix-up at the warehouse, C+R received a wrong part - since I didn't have a ride back home, they stayed late and finished my car so I could get back. These guys are amazing.
Brought my car here for an inspection and I was in and out in no time!
My family and I have been loyal customers to Chris and Rods for years but now that Rod has left the shop (rodney please come back, you are a good man and mechanic) everything has gone down hill. I went in to the shop for an inspection and they refused to pass my vehicle due to a ball joint which is not a required inspection point in New York meaning my car failed inspection for no valid reason. Chris told me to "fix" my balljoint i should just buy a whole new control arm which I was happy to do, until I saw they upcharged me 150 dollars for the part I could have purchased myself from MOOG. Chris also told me my CV boot was ripped and that "a control arm will fix your issues", a control arm does not fix the ripped boot? I refused to pay for the part and went to another trusted mechanic that would actually fix my problems and give a proper diagnosis. In reality all i needed to fix was the ball joint, not the entire control arm plus the boot and cv shaft needed replacing which Chris failed to properly indicate or even order parts for. I don't understand how as a "mechanic" chris could fail to tell his customers the fullest extent of their clearly visible and easily fixable problems along with wrongfully failing my cars inspection for a ball joint (not even a part of NYS inspection). This experience with Chris has totally ruined that shop for me and he has lost 10 loyal cars from going there. Rodney is still a trusted mechanic but is no longer with the shop so until he either comes back or takes over the shop Chris' shop will not be my shop of choice. Please come back rod.
Chris Rod S Auto Service Inc is a US Car Repair based in Webster, New York. Chris Rod S Auto Service Inc is located at 79 Donovan St, Webster, NY 14580, USA.
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